FAQ's
Below are some frequently asked questions! If you have any question you'd like to ask, please email us on: info@luminaaskn.co.uk
General Questions
Are your products authentic?
Yes! We only source directly from the brands we sell or their authorised distributors to guarantee authenticity.
Do you ship internationally?
We currently ship within the UK and selected countries. At checkout, you’ll see all available shipping options for your location.
How long does delivery take?
UK orders typically arrive in 2–3 working days once dispatched. You’ll receive tracking details by email.
Can I track my order?
Yes, tracking information is emailed to you as soon as your order is shipped.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Skincare
How do I know which products are right for my skin?
Each product page includes skin type suitability and key benefits. If you need personalised help, message or email us, we’re happy to recommend a routine.
How should I introduce new products to my routine?
Start by doing a patch test on a small area of skin to check compatibility. Then introduce one new product at a time and give your skin a few days to adjust before adding anything else. Use a small amount every 2–3 days at first, and increase frequency only if your skin feels comfortable. This makes it easier to see how each product works for you.
Do I need all 10 steps in my routine?
Not at all! You can start with 3–5 steps. K-beauty is about consistency and gentle care, not doing every step at once. You can build your routine slowly.
Order & Returns
How do I check the status of my order?
You’ll receive a confirmation email after placing your order, and another email with tracking information once it has been dispatched. You can use the tracking link to see delivery updates.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to help. Once the order is dispatched, we can’t make changes.
What should I do if my parcel was stolen or hasn't arrived?
Check your tracking link first for updates. Kindly be informed that if your parcel has been delivered to the shipping address entered in the order, and is subsequently stolen, we cannot be held responsible or accountable for the loss. We recommend that you promptly file a report with your local police to address the situation appropriately. Your understanding in this matter is greatly appreciated.
Do you accept returns?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, sealed and in its original packaging. You’ll also need the receipt or proof of purchase. Customers will cover the postage to send the goods back.
Please note that we do not offer returns for international orders.